Last updated 2/19/03

Frequently Asked Questions

SHIPPING
Can I pick the item up?
No. Unfortunately we do not have a storefront and ship from multiple warehouses in various cities that are not equipped to have customers showing up to claim their items won in auctions.

I bought two different items, can I combine the shipping costs?
No. Unfortunately we ship from multiple warehouses, and the items you won may be coming from different locations.

Can I get my item shipped overnight?
No. Unfortunately since we ship through outside warehouses, we are often at the mercy of their shipping capabilities.

Is the shipping charge negotiable?
No. Since we sometimes ship through outside fulfillment companies, we are often are charged an additional warehousing and fulfillment charge that we pass along to the consumer, however you'll notice that the combined cost is often much lower than our competitors.

I have my own FedEx/UPS account, can I just charge the shipping to it?
No. Since we sometimes ship through outside fulfillment companies, we are often are charged an additional warehousing and fulfillment charge that we pass along to the consumer.

I tracked the package and the item was delivered, but I don't have it - what am I to do?
After a package ships I provide you with a tracking number immediately so you can follow the package's progress and make sure you are available when it is delivered. I can only do so much. When you place your order make sure you have it shipped to an address where you are during the day. If you are not at an address where something can be shipped, have your package shipped to a neighbor or a relative. I AM NOT RESPONSIBLE FOR ITEMS LEFT BY UPS OR FEDEX. I've provided enough information and suggestions for you to get your package. If you live in a bad neighborhood, have the package shipped elsewhere.

I bought an Aero Bed. Are the shipping and handling fees really $30? What if I buy two?
Yes, the shipping and handling fees are $30. I put the shipping and handling fees in the auction description so there are no hidden charges or questions at the end of the auction. I live in Los Angeles and the company that handles the warehousing and shipment of these items is in NY. Every time they touch and ship an item for me, I am charged a handling fee along with the shipping charges, and that is per piece, so if you buy 2 beds the shipping and handling charge is doubled. I am basically paying for the labor that goes into packing and shipping these items as well as the warehousing fees. I have no problem with this because this fulfillment warehouse ships VERY FAST (check out my feedback). I usually email the tracking number back to you the next business day...that's more efficient then amazon.com, barnesandnoble.com, victoriassecret.com or countless other internet retailers. You'll also notice that the bid amount plus shipping is much lower than the retail cost, so you are still getting a great deal (remember, when you are paying retail you are also getting charged sales tax).

PRODUCTS
What does reconditioned mean?
Please see my "What is Reconditioned?" link.

Do your AeroBeds come with covers, skirts and dust ruffles?
Unfortunately no. Since these beds are reconditioned, not all of the original features are offered. When you buy a bed you get the bed, the travel bag and the pump.

What is your warranty policy?
For products that are purchased that are "new" or "reconditioned" we offer a 30 day warranty for you to try the product and make sure it functions properly. If the product does not work during that time, please contact us so we can get that product returned and ship out a new one. We do not accept "buyer's remorse" returns, so if the product arrives and is functioning properly you can not return it. After that 30-day period, you will have to contact the manufacturer itself and see if they can offer you a replacement. On items sold as "closeouts" or "as is", the items have not been tested and are sold as is. We purchased the products as close outs and offer no warranty on them (which is why the prices on such items are well below what they are worth). Please note: health care & beauty products can never be returned or refunded.

My product arrived damaged, can I get a refund?
We only offer exchanges on our eBay sales. We will issue a return label for the damaged item and have the product returned at no cost to you. Once that item is returned, we will ship out a replacement item. Items offered "as is" can not be refunded or exchanged.

PAYMENTS
How can I pay for my auction?
We can receive payments from paypal,. The payment address for paypal is sales@electricauctions.com. If you need to send a cashier's check or money order, please send your payment to:

M. Scharnagl
8180 Manitoba St. #145
Playa Del Rey, CA 90293

Do you accept international orders?
No. We do not ship via USPS (unless stated), therefore we do not ship internationally (including Canada), to Hawaii or Alaska or to PO Boxes.

Can I make a manual credit card payment via the phone?
No. We offer payment acceptance through several different services. All offer safe credit card transmittal via the internet. To create an eBay account, a bidder has to use a credit card - use Billpoint (eBay payments) to make your purchase, you've already given them your credit card information once before.

I sent my payment immediately, why didn't the product go out immediately?
Our orders usually ship within 72 hours of payment. Some of our shipments are from outside warehouses, to whom we have to transmit your order. If you sent an electronic payment and did not include an auction number with the payment, then this will delay your shipment, as we process hundreds of transactions per day. Researching a payment by last name or email address takes time, therefore be sure to include as much information with your payment as possible.

You accept cashier's checks & money orders, but you don't really promote that - why?
Honestly cashier's checks & money orders are a bit of a pain. They are good because I receive 100% of the money (paypal takes a cut for their service), but 9 times out of 10 I have to babysit the bidders that tell me they are paying via mail. YOU HAVE 7 DAYS TO GET YOUR PAYMENT TO ME! If you are sending payment to me a) send it USPS (I am not around sometimes to accept FedEx or UPS) b) send it with delivery confirmation (I am not responsible if something gets lost in the mail). Make sure you know I receive your money by sending it with delivery confirmation - it's $.40! Better yet, send your money via paypal! If you need to send a cashier's check or money order, please send your payment to:

M. Scharnagl
8180 Manitoba St. #145
Playa Del Rey, CA 90293

FEEDBACK
Do you leave negative feedback?
Yes! When someone does not pay me I get really annoyed because in order for me to reclaim my listing and closing fees from eBay, I have to go through this long process, just to get those funds back. This doesn't even compensate me for what was lost by having a Non-Paying Bidder win my auction (i.e. the amount that I make on each product sold). Therefore, I certainly do leave negative feedback.